Returns & Refunds

Damaged, missing or wrong items

If something arrives damaged, spoiled, missing or is not what you ordered, contact us within 48 hours of delivery or pickup. Please include your order number and a photo of the item.

We'll offer a replacement, store credit or a refund to your original payment method — your choice.

Perishable and frozen goods

For food safety, perishable items are non-returnable — this includes fresh produce, meat, fish, frozen foods and refrigerated products. They are only refunded when damaged, spoiled on arrival or incorrect.

Non-perishable items

Unopened, non-perishable items (for example health & beauty products) may be returned in store within 7 days with proof of purchase.

How refunds are paid

• Card payments are refunded to the same card, typically within 5–10 business days.
• Cash payments are refunded in store or as store credit.
• Delivery fees are refunded only when the whole order was incorrect.

Contact

Call +1 (780) 474-5446 or email contact@nimbamarket.com.